Hayk Hakobyan
Questions
Coach at CaseKey 2025
Please provide a short bio, which will be used on the official web page.
Experienced Customer Success Manager with a proven track record in the FMCG industry. Expertise spans business planning, strategic analysis, market research, and advanced proficiency in Microsoft Excel. Recognized for delivering data-driven insights and driving strategic initiatives that support growth and customer satisfaction. Holds an MBA from the American University of Armenia, complemented by hands-on startup experience through the UC Berkeley SkyDeck program.
Describe a time when you helped someone improve their skills or knowledge significantly. What was your strategy?
At my previous role in the FMCG sector, I mentored a junior team member who was struggling with data analysis and reporting—skills that were critical for our business planning processes. Recognizing their potential and willingness to learn, I developed a structured learning plan that combined hands-on training with real project work.
What methods do you use to stay updated with the latest trends in business and consulting?
Professional Reading, Hands-On Learning, Courses & Certifications, Mentoring and Coaching